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Experts that show up the moment you need us.

See how a Managed Services partnership with RCC can help you proactively care for your unique system environment and positively impact your organization’s bottom line.

Let’s TALK

THE PROBLEM

A lack of dedicated, knowledgeable support when you need it most

Retirement and turnover of internal Subject Matter Experts make it difficult for Utility Finance departments to support their fixed asset and tax systems.

Currently, vendor-based solutions are expensive, fixed-price, and inflexible contracts to provide extended support. This leaves utility accounting departments stuck between “a rock and hard place” of accepting the risk of lacking critical support or locking into rigid contracts with deadlines and expirations for use of service.

Let’s Talk
Woman at Laptop

THE SOLUTION

Proactive, one-on-one resources from fixed asset systems experts

With an average of over 15 years of industry experience, RCC’s consultants offer a wealth of knowledge and experience with a team of system-agnostic leaders who care specifically about your unique environment. This means that we can go deeper than traditional software support services because we approach each issue comprehensively and provide the personalized touch that you need.

With this flexible support, you can get back to doing the work you simply can’t get to – while we take care of the rest.

We offer a combination of technical and functional business support options at a fixed price to give you peace of mind about where your time, budget, and overall impact will be focused.

Test drive RCC’s Continuous Improvement service, starting with a complimentary consultation

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How does RCC help?

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Continuous Improvement Packages

The Bricks

Basic Support

Issue Analysis

Issue Triage

Break/Fix Custom Code & Integration Support

Backlog Management/Prioritization Meeting

Weekend & After Hour Testing Support

Root Cause Analysis/Data Cleanup and Remediation

Inquire for price

The Walls

Elevated Support

All the features of a Basic Support package plus

1:1 Access to a named Senior Account Manager

SLA Response Times

Bonus Weekend & After Hour Testing Support

Bonus Root Cause Analysis/Data Cleanup and Remediation

Inquire for price

The House

Total Support

All the features of the Basic & Elevated Support packages plus

System/Process Improvement Enhancements

Planning System Improvement Meeting

Controls & Analytics Systems Health Check

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LET’S TALK
“We’re serving clients with Subject Matter Experts which provide flexible, tailored technical support services to meet the unique needs of each accounting department. Our goal is to make you feel like the RCC Consultant is a part of your organization and aligned to your strategic goals, agnostic of whatever systems you’re working with.“

Josh Hirschel

VP of Consulting
RCC Team at Conference Table

Ready to excel?

Our experts are ready to find opportunities for improvement specific to your company and its systems with a free consultation.